Privacy policy

Last updated: 07/2020

Thank you for using Airbnb! Your trust is important to us and we’re committed to protecting the privacy and security of your personal information. The information that’s shared with us helps us to provide a great experience with Airbnb.

This Privacy Policy describes how we collect, use, process, and disclose your personal information, in conjunction with your access to and use of the Airbnb Platform and the Payment Services. This privacy policy describes our privacy practices for all websites, platforms and services that link to it.

Bestay pledges to protect the personal information of website users absolutely. We only collect necessary information and are related to the performance of the rental transaction, or the registration of a rental accommodation. We will keep users' information for as long as the law requires or for any purpose. In addition, Bestay users, members or customers can access the website and browser without having to provide any personal details. At that time, you are anonymous and we cannot know who you are until you log into your personal account.

1. The purpose and range of customers’ data collection

We collect customer’s information to manage accounts, serving for the provision of products and supports after sales services, respond to concerns or to fulfill customers’ requirements. The scope of data collection; we collect the data when customers successful registered the account, and also collect other information in the process of customer feedback on service quality, reviews and others.

2. The use of information

Customer information is only used in the operations and management of the Website, as well as, exchanging to associated parties. We also may use your information to inform you the products and services available on or our associated companies, or to contact the customers to know your perceptions and feedback on our current products and services and develop potential services. Your personal information may be shared with other companies, but only when for the purpose of satisfying customers’ requirements or related purposes.
We use the information to provide adequate data to secure the online payment process, support customer service, customer management and retention.

3. Means and tools for users to access and edit their personal data

Users can access and directly edit their personal data through website by logging into the account that they have registered and revising their personal information and data.
Logging in can be done on computers, phones, or other tools with access to the website.

4. Privacy commitment of personal information

We only gather information to the extent that it is appropriate and necessary for our business purpose. We warrant ensuring the security, integrity, accuracy, and security of the information that users provided. In addition, we make sure that the third-parties will also ensure the safety of the information that we provide.
Personal details are collected, stored and protected in the most careful manner.
We collect, classify and record all information in one main server.
Personal information of customers is absolutely protected and will not be transferred to any third-party unless there is a request from local government bodies.

5. Mechanism of receiving and resolving complaints related to customers' personal information

Members have the right to send complaints about the disclosure of personal information to 3rd parties to the Board of Directors of Bestay website to the Company's address or via Email: [email protected]
The Company is responsible for implementing technical and professional measures to verify the contents reflected.
Processing time reflected in relation to customer personal information is 15 days.